Frequently Asked Questions

What is Sell My Car?


Sell My Car is a vehicle buying service. We purchase your vehicle directly from you, paying cash for your car…FAST

Sell My Car is a vehicle buying service. We purchase your vehicle directly from you, paying cash for your car…FAST


How does Sell My Car work?


  1. Online Estimate – In less than 5 minutes sellmycar.com.au will generate a free, instant online estimation of your car.
  2. Appointment – Book an appointment at a conveniently located buying centre. One of our experienced buyers will inspect your car and conduct a quick road test in order to determine your cars value.
  3. Finalise the Sale – If you accept our offer to purchase your car, we complete your sale and we guarantee the payment for your peace of mind.
  1. Online Estimate – In less than 5 minutes sellmycar.com.au will generate a free, instant online estimation of your car.
  2. Appointment – Book an appointment at a conveniently located buying centre. One of our experienced buyers will inspect your car and conduct a quick road test in order to determine your cars value.
  3. Finalise the Sale – If you accept our offer to purchase your car, we complete your sale and we guarantee the payment for your peace of mind.

Why Choose Sell My Car to sell your car?


We are committed to making selling your car as safe and as easy as possible. Providing excellent customer service. Our simple 4 step process takes all the hassle out of selling your car.

By selling your car to us, you can avoid:

  • Waiting around for a stranger to come along to your home for a test drive
  • The risk of not selling your car and having it on the market for months while it continues to devalue
  • Continuing to incur costly maintenance, registration and insurance costs

We can buy your car on the spot, offering a fast, hassle free and economic way to sell your car.

We are committed to making selling your car as safe and as easy as possible. Providing excellent customer service. Our simple 4 step process takes all the hassle out of selling your car.

By selling your car to us, you can avoid:

  • Waiting around for a stranger to come along to your home for a test drive
  • The risk of not selling your car and having it on the market for months while it continues to devalue
  • Continuing to incur costly maintenance, registration and insurance costs

We can buy your car on the spot, offering a fast, hassle free and economic way to sell your car.


How does Sell My Car determine the online estimate?


Our online value is an estimated market value of your car based on leading industry sales data and the information you submitted via our website.

The specific value of your car is determined at the onsite appointment, where we will assess your car and verify the information you have provided. We will also consider any differences that may be apparent from the information submitted in the online estimate, such as any damage or additional features.

Our online value is an estimated market value of your car based on leading industry sales data and the information you submitted via our website.

The specific value of your car is determined at the onsite appointment, where we will assess your car and verify the information you have provided. We will also consider any differences that may be apparent from the information submitted in the online estimate, such as any damage or additional features.


Will Sell My Car offer to buy my car for the online estimate value?


The online estimate is a guide only and is based on the information you provide to us about your car. We also make certain assumptions about the condition of your car and the online estimate does not take into consideration any customisations or additional features.

The amount we offer to purchase your car is determined during the onsite inspection. At this time our buyer is able to take into account the condition of the car, the mileage, the service history and any customisations or additional features.

We will always carry out an onsite inspection prior to making our offer to buy your car.

Please click here to make an appointment

The online estimate is a guide only and is based on the information you provide to us about your car. We also make certain assumptions about the condition of your car and the online estimate does not take into consideration any customisations or additional features.

The amount we offer to purchase your car is determined during the onsite inspection. At this time our buyer is able to take into account the condition of the car, the mileage, the service history and any customisations or additional features.

We will always carry out an onsite inspection prior to making our offer to buy your car.

Please click here to make an appointment


If I select a booking time through the form, does it guarantee that booking time?


The time selected is indicating your preferred booking time. Our expert buyers will be in touch to confirm a booking time with you, taking all efforts to accommodate your preferred time.

The time selected is indicating your preferred booking time. Our expert buyers will be in touch to confirm a booking time with you, taking all efforts to accommodate your preferred time.


Why does Sell My Car need my email address and telephone number?


Sell My Car requires your email address so we can email your online estimate to you once it is calculated.

A telephone number allows us to contact you regarding your estimate and selling your car.

Sell My Car requires your email address so we can email your online estimate to you once it is calculated.

A telephone number allows us to contact you regarding your estimate and selling your car.


What should I do if my car is not listed?


Our helpful and friendly sellmycar.com.au representatives can assist you if you are having difficulties.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au

Our helpful and friendly sellmycar.com.au representatives can assist you if you are having difficulties.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au


Why should I think twice about selling privately?


Selling a car privately takes time and effort, whether it s taking and uploading photos, or waiting for buyers who are not serious or who don’t turn up at all.

Sell My Car = your car gone… fast!

Selling a car privately takes time and effort, whether it s taking and uploading photos, or waiting for buyers who are not serious or who don’t turn up at all.

Sell My Car = your car gone… fast!


What is my VIN and where do I find it?


The VIN or Vehicle Identification Number is a unique code that identifies your car and is always 17 characters in length. The VIN can be found on the vehicle itself, either on the dashboard, or on one of the door posts (where the door latches when it is closed). The vehicle’s VIN is also displayed on the registration certificate and insurance policy documentation.

The VIN or Vehicle Identification Number is a unique code that identifies your car and is always 17 characters in length. The VIN can be found on the vehicle itself, either on the dashboard, or on one of the door posts (where the door latches when it is closed). The vehicle’s VIN is also displayed on the registration certificate and insurance policy documentation.


What is the build year and where do it find it?


The build year is the year your car was manufactured, which can be found on the build plate which will also contain the VIN.

The build year is the year your car was manufactured, which can be found on the build plate which will also contain the VIN.


Where do I go for my appraisal?


Sell My Car buying centres are located Australia wide.

See our locations page for details.

Sell My Car buying centres are located Australia wide.

See our locations page for details.


When are you open?


Sell My Car buying centre opening times vary, see our locations page for details.

Our customer contact centre is open 5 days a week

Monday – Friday: 8am – 5pm.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au

Sell My Car buying centre opening times vary, see our locations page for details.

Our customer contact centre is open 5 days a week

Monday – Friday: 8am – 5pm.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au


Are there fees associated with the online estimate?


The online estimate is obligation free and completed at no charge to you.

The online estimate is obligation free and completed at no charge to you.


How long will the appraisal take?


An appraisal takes approximately 30 minutes and allows for a complete review of your car’s condition. A road test will be conducted on the day to ensure we provide an accurate valuation.

An appraisal takes approximately 30 minutes and allows for a complete review of your car’s condition. A road test will be conducted on the day to ensure we provide an accurate valuation.


What do I if I'm running late or unable to attend my appointment?


Please contact Sell My Car on 1300 474 777 or email  talktous@sellmycar.com.au to let our staff know if you’re running late or can’t attend and the appropriate arrangements can be made.

Please contact Sell My Car on 1300 474 777 or email  talktous@sellmycar.com.au to let our staff know if you’re running late or can’t attend and the appropriate arrangements can be made.


When attending an appointment, the following requirements are essential:


Vehicle and documents

  • Your car
  • Current Registration Certificate (VIC Example) to show you own the car

It’s in your financial interest to bring the following with you:

  • Vehicle accessories, for example;
  • Service books
  • Invoices
  • Owners manual
  • Spare keys
  • Remotes
  • CD stackers
  • Satellite navigation CD or SD card
  • Tools etc.

Your ID and proof of address – 100 points of ID is required (must include a photo ID and proof of address)

  • Current passport (70 points) (Example)
  • Current drivers licence issued by an Australian state or territory (40 points)
  • Medicare card (Example), utility bills, bank statements, car registration, council rates notice (25 points each)

Financial Details

  • Bank BSB and account number (so we can pay you)
  • Strongly Recommended: Bring a copy of a recent bank statement (Example) to your appointment – so we can make sure we pay on time and to the right account.
  • If there is outstanding finance to be settled by sellmycar.com.au, you must bring a letter from your finance company detailing the current settlement figure and the date until it’s valid

Selling on behalf of a business

If you’re selling the car on behalf of a company or business please also bring:

  • A Letter and/or Statutory declaration signed by a company director or business owner giving authorisation for you to sell the car on their behalf
  • A tax invoice from the company or the supplier of the vehicle you’re selling
Read More

Vehicle and documents

  • Your car
  • Current Registration Certificate (VIC Example) to show you own the car

It’s in your financial interest to bring the following with you:

  • Vehicle accessories, for example;
  • Service books
  • Invoices
  • Owners manual
  • Spare keys
  • Remotes
  • CD stackers
  • Satellite navigation CD or SD card
  • Tools etc.

Your ID and proof of address – 100 points of ID is required (must include a photo ID and proof of address)

  • Current passport (70 points) (Example)
  • Current drivers licence issued by an Australian state or territory (40 points)
  • Medicare card (Example), utility bills, bank statements, car registration, council rates notice (25 points each)

Financial Details

  • Bank BSB and account number (so we can pay you)
  • Strongly Recommended: Bring a copy of a recent bank statement (Example) to your appointment – so we can make sure we pay on time and to the right account.
  • If there is outstanding finance to be settled by sellmycar.com.au, you must bring a letter from your finance company detailing the current settlement figure and the date until it’s valid

Selling on behalf of a business

If you’re selling the car on behalf of a company or business please also bring:

  • A Letter and/or Statutory declaration signed by a company director or business owner giving authorisation for you to sell the car on their behalf
  • A tax invoice from the company or the supplier of the vehicle you’re selling

Does the car need to be registered?


Yes. To ensure an accurate assessment of the value of your car, a road test will be conducted on the day, for which the car will need to be both driveable and registered.

Yes. To ensure an accurate assessment of the value of your car, a road test will be conducted on the day, for which the car will need to be both driveable and registered.


Will Sell My Car purchase my car if it has been damaged?


Yes. Sell My Car may purchase your car even if it has damage.

Yes. Sell My Car may purchase your car even if it has damage.


Can I retain my personalised plates?


Yes, the personalised plates should be transferred and replacement plates provided prior to selling your car and attending your appraisal appointment.

For further information please visit:

NSW – www.rms.nsw.gov.au

QLD www.tmr.qld.gov.au

WA www.transport.wa.gov.au

VIC www.vicroads.vic.gov.au

SA www.sa.gov.au

NT www.nt.gov.au

Yes, the personalised plates should be transferred and replacement plates provided prior to selling your car and attending your appraisal appointment.

For further information please visit:

NSW – www.rms.nsw.gov.au

QLD www.tmr.qld.gov.au

WA www.transport.wa.gov.au

VIC www.vicroads.vic.gov.au

SA www.sa.gov.au

NT www.nt.gov.au


How long will the process take?


It takes approximately 30 minutes to complete the sales process. The following items must be brought to the appointment:

Vehicle and documents

  • Your car
  • Current Registration Certificate to show you own the car (VIC Example)

It’s in your financial interest to bring the following with you:

  • Vehicle accessories, for example;
  • Service books
  • Invoices
  • Owners manual
  • Spare keys
  • Remotes
  • CD stackers
  • Satellite navigation CD or SD card
  • Tools etc.

Your ID and proof of address – 100 points of ID is required (must include a photo ID and proof of address)

  • Current passport (70 points)
  • Current drivers licence issued by an Australian state or territory (40 points)
  • Medicare card (Example), utility bills, bank statements, car registration, council rates notice (25 points each)

Financial Details

  • Bank BSB and account number (so we can pay you)
  • Strongly Recommended: Bring a copy of a recent bank statement (Example) to your appointment – so we can make sure we pay on time and to the right account.
  • If there is outstanding finance to be settled by sellmycar.com.au, you must bring a letter from your finance company detailing the current settlement figure and the date until it’s valid

Selling on behalf of a business

If you’re selling the car on behalf of a company or business please also bring:

  • A letter signed by a company director or business owner giving authorisation for you to sell the car on their behalf
  • A tax invoice from the company or the supplier of the veh...
Read More

It takes approximately 30 minutes to complete the sales process. The following items must be brought to the appointment:

Vehicle and documents

  • Your car
  • Current Registration Certificate to show you own the car (VIC Example)

It’s in your financial interest to bring the following with you:

  • Vehicle accessories, for example;
  • Service books
  • Invoices
  • Owners manual
  • Spare keys
  • Remotes
  • CD stackers
  • Satellite navigation CD or SD card
  • Tools etc.

Your ID and proof of address – 100 points of ID is required (must include a photo ID and proof of address)

  • Current passport (70 points)
  • Current drivers licence issued by an Australian state or territory (40 points)
  • Medicare card (Example), utility bills, bank statements, car registration, council rates notice (25 points each)

Financial Details

  • Bank BSB and account number (so we can pay you)
  • Strongly Recommended: Bring a copy of a recent bank statement (Example) to your appointment – so we can make sure we pay on time and to the right account.
  • If there is outstanding finance to be settled by sellmycar.com.au, you must bring a letter from your finance company detailing the current settlement figure and the date until it’s valid

Selling on behalf of a business

If you’re selling the car on behalf of a company or business please also bring:

  • A letter signed by a company director or business owner giving authorisation for you to sell the car on their behalf
  • A tax invoice from the company or the supplier of the vehicle you’re selling

If the car is subject to finance, please also bring:

A letter from your finance company detailing a current payout figure and date it is valid until.

If selling a car on behalf of a business, please also bring:

A letter signed from the company director or business owner giving authorisation for that person to sell the car on behalf of the business.


Can another person sell my car to Sell My Car on my behalf?


Yes, sellmycar.com.au can buy your car from an authorised person if you are not available.

In addition to the required documentation and items, a signed statutory declaration from the registered owner (private individual or company officer) of the car will be required.

Please see “What do I need to bring to the appraisal appointment?“ (click here) for more details.

Please note we will require 100 points of ID for both the registered owner (certified copies) of the vehicle and for the person who has been authorised to sell the vehicle.

All sales proceeds will be paid to the registered owner of the car, unless written authorisation is provided.

Our friendly buyers will outline and clearly explain all aspects of the process however we recommend you contact us prior to your appointment if you wish for someone to sell your vehicle on your behalf.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au

Yes, sellmycar.com.au can buy your car from an authorised person if you are not available.

In addition to the required documentation and items, a signed statutory declaration from the registered owner (private individual or company officer) of the car will be required.

Please see “What do I need to bring to the appraisal appointment?“ (click here) for more details.

Please note we will require 100 points of ID for both the registered owner (certified copies) of the vehicle and for the person who has been authorised to sell the vehicle.

All sales proceeds will be paid to the registered owner of the car, unless written authorisation is provided.

Our friendly buyers will outline and clearly explain all aspects of the process however we recommend you contact us prior to your appointment if you wish for someone to sell your vehicle on your behalf.

Please contact us on 1300 474 777 or email us on talktous@sellmycar.com.au


How will I receive my money?


Payment will be made directly into your nominated bank account. We offer our Next Day Payment service to all customers, however, please be aware that due to bank processing times when you sell your car to us after 4pm on a Friday it will take an additional business day for cash to be deposited.

Customers can opt out of our Next Day Payment Guarantee in order to save $44 (inc GST). This then becomes a 4 working day payment.

Payment will be made directly into your nominated bank account. We offer our Next Day Payment service to all customers, however, please be aware that due to bank processing times when you sell your car to us after 4pm on a Friday it will take an additional business day for cash to be deposited.

Customers can opt out of our Next Day Payment Guarantee in order to save $44 (inc GST). This then becomes a 4 working day payment.


Can I have my money transferred to my bank account immediately?


Yes. Sell My Car transfers all payments via Next Day Payment Guarantee unless whilst at our buying centre you choose to opt out thus saving $44 (including GST).

Please be aware that:

  1. We must have purchased your car before 4pm in order for you to receive payment by the following working day
  2. Payments processed after 4pm on a Friday will not be received until Tuesday due to bank processing times

Yes. Sell My Car transfers all payments via Next Day Payment Guarantee unless whilst at our buying centre you choose to opt out thus saving $44 (including GST).

Please be aware that:

  1. We must have purchased your car before 4pm in order for you to receive payment by the following working day
  2. Payments processed after 4pm on a Friday will not be received until Tuesday due to bank processing times

Can I sell my car if it is under finance?


Sell My Car can facilitate the sale of your car and assist by dealing directly with your financier.

A letter detailing a current payout figure from your finance company will be required.

Sell My Car will pay any funds owed to the financier first and provide the balance to you.

In the event of the payout being greater than your cars value, you will be required to pay the balance to Sell My Car at the time of sale.

Sell My Car can facilitate the sale of your car and assist by dealing directly with your financier.

A letter detailing a current payout figure from your finance company will be required.

Sell My Car will pay any funds owed to the financier first and provide the balance to you.

In the event of the payout being greater than your cars value, you will be required to pay the balance to Sell My Car at the time of sale.


I don’t reside in my home state, can I still sell my car to Sell My Car?


Absolutely! Please contact our friendly sellmycar.com.au representative for further information on either 1300 474 777 or on talktous@sellmycar.com.au

Absolutely! Please contact our friendly sellmycar.com.au representative for further information on either 1300 474 777 or on talktous@sellmycar.com.au


Are you open public holidays?


We are open on most local and national public holidays.

We are open on most local and national public holidays.


How do I provide feedback to Sell My Car?


Customer feedback forms an integral part of our commitment to continually improve our service and we encourage and welcome any comments you may have.

To leave feedback please contact one of our friendly Sell My Car representatives on 1300 474 777  or email us at talktous@sellmycar.com.au

Customer feedback forms an integral part of our commitment to continually improve our service and we encourage and welcome any comments you may have.

To leave feedback please contact one of our friendly Sell My Car representatives on 1300 474 777  or email us at talktous@sellmycar.com.au